Margaret’s Cleaners has launched the nation’s first garment care webcam consultation service. This complimentary service is an addendum to their popular nationwide CleanByMail service, which handles all types of garments and accessories that require the specialty care of a couture cleaner. The webcam now makes it possible for the customer to show an item to a garment consultant, who will assess problems, discuss remedies, and provide an estimate...all before they ship their item to Margaret’s for servicing.
Articles such as designer handbags, couture wedding gowns, St. John knits, silk neckties & scarves, and leather & suede garments, are examples of packages that arrive daily. CleanByMail handles general cleaning, difficult stain removal, knit blocking, reweaving, re-knitting, refinishing, preservation and much more.
To take advantage of this new service, all that is needed is a computer with a webcam. No special software is required for PC users. Mac users will need to download free software. A link from Margaret’s home page initiates the contact with the webcam to begin the complimentary consultation.
Following the decision to send in an item, the customer fills out a CleanByMail request form to accompany their order. Margaret’s provides a pre-paid courier kit for shipping bridal gowns for preservation.
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